Imagine receiving an email that appears to come from your retirement system. It says your pension account needs immediate verification to prevent an interruption in benefits. The message includes an official-looking logo, a familiar name, and a link to confirm your information.

Would you click?

Cybersecurity does not fail only because technology fails.

Artificial intelligence is moving quickly from an experimental tool to an everyday part of the workplace. At the same time, the technology is giving cybercriminals new ways to target organizations, employees and the people they serve.

The biggest change in artificial intelligence may not be its ability to provide a better answer. It may be what happens after you ask the question.

For several years, most people have used tools such as ChatGPT as a more conversational search engine—asking questions, summarizing documents or drafting emails. A newer generation of tools, often described as agentic AI, can carry out a series of steps and produce something ready for review.